Here’s a quick guide on disabling headphone jack detection from the Realtek software: Note: This method won’t be applicable if you’re not using Realtek HD Audio Manager to manage your sound streams. This seems like an isolated Realtek software bug and might not occur in every version. By disabling the headphone’s jack detection from the front panel jack, some users have managed to get their headphones recognized. Some users have discovered that this issue occurs because of the way that the Realtek software manages the panel jacks. Disable front panel jack detection (if applicable)

Please follow each of the following methods in order until you encounter a fix that solves the problem in your particular situation. Below you have a collection of methods that users in a similar situation have used to resolve the issue. If your Windows version doesn’t recognize your headphones (headset) when you plug them in, the following fixes will most likely help. In the event that you encounter this problem on a laptop, visit the manufacturer’s download website and download all audio drivers that are recommended for your particular model. If you have a dedicated sound card, please install the correct drivers for it. Note: Before you go through with the methods below, make sure you install any dedicated audio drivers that your motherboard might need. This issue is not specific to any Windows versions and is frequently reported on Windows 7, Windows 8 and Windows 10.

Most of the time, this particular issue is reported on laptops but some users have also reportedly encountered it on desktops with dedicated sound cards. Some users have been reporting having trouble connecting their headphones with their computers.

Realtek audio manager